Find a conversation, review its transcript and export

Click path

1. Open Звонки (/records/) and select Завершенные.
2. Filter by date, status, type, channel, operator or request number.
3. Open the record and inspect its transcript with the waveform and audio.
4. Compare disputed text with the recording. Use QA-скоринг with the organization’s configured rules.
5. Return to the list and click Экспорт CSV for the available selection.
6. Open Отчёты → Все отчёты for aggregate reports.

Enlarge screenshot

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1. Новая загрузка
2. Экспорт CSV
3. Новая загрузка
4. С ошибками
5. Завершенные

Verify and recover

Check recording identity, transcript/audio agreement and export selection. The educational list is empty, so export is disabled. Clear filters if no records appear; check processing if a transcript is missing. Automated scoring does not replace listening to disputed speech.