Find a call and inspect its state

Search, filters and durable agent-call details.

Before you start

Sign in through IAM. Звонки shows server records for automated-agent calls. Additional browser-phone sessions belong to Телефон and are not joined to this history by a caller number.

Click path

  1. Open Звонки (/calls) and wait for loading. Summary counts refer to the loaded selection.
  2. Choose Все звонки, Активные or Завершённые to filter physical connection state.
  3. Enter part of a number, call ID, line ID or version in Поиск по номеру или ID. Search combines with the status filter.
  4. Select a row. Inspect peers, line, pinned version, timestamps and the separate connection/scenario states.
  5. Click Обновить звонки for a fresh snapshot or enable Автообновление каждые 15 секунд. Сбросить фильтры restores the entire loaded selection.
  6. Открыть телефон opens inbound/outbound browser sessions.
Educational robot call history
Educational robot call history
2026-10-15 · Actual staged IAM.Voice application and real customer paths in an owned educational organization. Voice checks use synthetic audio only; data and contacts are educational.
  1. Обновить звонки
  2. Активные
  3. Поиск по номеру или ID

Verify and recover

Verify both call and line identity. Scenario completion does not imply connection termination. Missing status is explicitly unknown. The history API does not provide transcript, recording or direction. Use Записи and match the call ID for audio, or Супервизия for a live conversation. Failed refresh retains the old snapshot with a warning and Повторить. Counts remain «—» until the first successful response. Change search/filter when no rows match; server failure and a successful empty history are distinct states.