Receive or place a browser call

WSS registration and independent control of multiple SIP sessions.

The browser phone is an additional tool for a separate WSS line. Robot queues and campaigns run on the server without this phone or human staffing. Use supervision to assist a live robot conversation.

Before you start

You need cabinet access, an enabled separate WSS line, HTTPS and a microphone. Obtain an authorized test SIP destination. An agent UDP/TCP/TLS line is not a browser line; an owner configures the latter under SIP-линии.

Click path

  1. Open Телефон (/phone), select Браузерная линия, click Подключить телефон and wait for confirmed registration.
  2. For an outbound call, enter SIP-адрес абонента and click Позвонить. Grant microphone access when requested. Dialing is unavailable before registration.
  3. An inbound call appears as its own card. Click Ответить on that card and verify audio in both directions.
  4. Use that card to mute, hold, select audio focus or terminate. Each call has independent state.
  5. Enter Адрес перевода, then click Перевести on the intended card. A transfer request and PBX acceptance are separate stages.
  6. In an established call, expand Цифровая клавиатура · DTMF and press a digit, * or #. Held calls cannot send tones. Local tone queuing does not confirm remote IVR recognition.
  7. Navigation preserves the phone and conversations. Return through Телефон. Отключить closes the phone; IAM logout also closes its sessions.
Additional browser phone · disconnected
Additional browser phone · disconnected
2026-10-15 · Actual staged IAM.Voice application and real customer paths in an owned educational organization. Voice checks use synthetic audio only; data and contacts are educational.
  1. Браузерная линия
  2. Подключить телефон
  3. SIP-адрес абонента

Verify and recover

Check the intended peer/card, two-way audio, hold/resume and IVR tone handling against the agreed PBX. The educational screenshot shows a disconnected phone and does not qualify PBX compatibility. A connection error must not appear as successful registration. Check WSS/domain/credentials at the PBX; investigate microphone, output device and media/NAT/TURN separately for silent calls. pbx.example is educational only. Keep the tab open during conversations.