Join a voice robot conversation

Before you start

An organization owner needs an answered inbound or outbound robot call. Queues/campaigns run autonomously; human assistance is optional. One current supervision session is allowed per conversation.

Listening needs audio output. The browser requests a microphone only after an explicit speaking action. Use an organization-authorized device and participation basis. The screenshot shows a synthetic educational conversation.

Click path

1. Open Супервизия (/supervision), click Обновить вызовы and select by queue, direction and time. Waiting/unanswered calls are excluded.
2. Click Слушать разговор and wait for acknowledged Слушать mode. You hear caller and robot without a microphone request. If autoplay is blocked, click Включить звук.
3. Click Подсказать роботу and grant browser microphone permission. Once acknowledged, only the robot hears you. The robot processes this speech according to its scenario; there is no universal voice-command set across all scenarios.
4. Click Вступить в разговор and wait for confirmation. Caller and robot now both hear you.
5. Click Слушать to release the microphone while continuing to listen.
6. Отключить супервизию ends your participation while the robot call continues. Navigating away, signing out or leaving the page also releases local media and requests supervisor cleanup.
7. Review Журнал супервизии. Use Слушать разговор again for a new, independent session.

Enlarge screenshot

1 2 3 4

1. Слушать
2. Подсказать роботу
3. Вступить в разговор
4. Отключить супервизию

Verify and recover

The selected button and explanation show the acknowledged mode. Whisper is inaudible to the caller; participation reaches both parties. Supervisor disconnect preserves the robot call. Lost control connectivity ends permission at its server deadline; an absent response is not confirmation of a mode change.

When call-policy recording is enabled, participating supervisors are included in the shared archive. Supervision does not enable recording when it is off. Review recordings after call end.

A successful empty list means no available answered calls; server errors are distinct. Another tab cannot adopt an existing session’s control. An organization owner may use Отключить супервизию, wait for cleanup and reconnect. If microphone permission is denied, allow it in browser settings or remain listening. Control failure closes local capture: refresh and inspect state before reconnecting. Background tabs may be throttled. Do not hang up the robot conversation to recover supervision alone.